Frequently Asked Questions

Everything you need to know about Dandy Lions Cosmetics

Are your products cruelty-free and vegan?

Yes, Dandy Lions Cosmetics is 100% cruelty-free. We do not test on animals, and the majority of our collection is vegan-friendly. Please check the individual product pages for specific ingredient lists.

How long will it take for my order to ship?

Orders are typically processed within 2-4 business days. Once shipped, domestic orders usually arrive within 3-7 business days, while international shipping varies by destination.

What is your return policy?

Due to the nature of cosmetic products and for hygiene reasons, we can only accept returns on unopened and unused items within 14 days of delivery. Please contact our support team to initiate a return.

Do you ship internationally?

We currently ship to select countries worldwide. Shipping rates and customs fees are calculated at checkout based on your specific location.

What should I do if my palette arrives damaged?

We take great care in packaging, but accidents happen during transit. If your item arrives broken, please email us a photo of the damaged product and your order number within 48 hours of delivery for a replacement.

How can I track my package?

Once your order has been dispatched, you will receive an email confirmation containing your tracking number and a link to follow your package's journey.